Help

How can we help?

Quick answers to the common questions. Still stuck? Email hello@thirtydaysin.com and a real person will help.

Quick fixes

Didn't get your email?

Check your spam or promotions folder for an email from us. Your order confirmation page also has the download link. Still nothing? Email us with your order number and we'll resend it.

Setting up the app

Open the link from your Start Here PDF on your phone. iPhone: in Safari, tap Share, then Add to Home Screen, then Add. Android: in Chrome, tap the three dots, then Add to Home screen. Open it from the new icon. The app shows these steps too. Setup takes about 2 minutes.

Moving to a new phone

On your old phone, in the app: Settings, then Back up progress, then Copy code. Save it in your notes. On the new phone, open the app link, tap Restore a backup on the first screen and paste the code.

Progress disappeared?

On iPhone, the Home Screen app and Safari keep separate storage. If you set up in Safari, back up there (Settings, then Back up progress), then open the Home Screen app and tap Restore a backup. Still stuck? Email us.

Refunds

Email us within 30 days of buying for a full refund. No forms, no questions.

Contact

Email hello@thirtydaysin.com. A real person reads every email.

Common questions.

What do I get?

Straight after checkout you get an email with your Start Here PDF. It has the link to your app and the four PDFs: the Playbook, the Parent Guide, the Fridge Tracker and the Handover Card. The files are also inside the app.

Does it work on iPhone and Android?

Yes. It runs in your phone's web browser, so there's nothing to download from an app store. Add it to your Home Screen and it works like an app, even offline after the first time it opens.

What happens to my data?

None from the app. Your progress is stored on your phone, not on our servers, so we never see it. The store collects what it needs to process your order, like any online store (see our Privacy Policy).

Can I get a refund?

Email hello@thirtydaysin.com within 30 days of buying, with your order number, and we'll refund you in full. No forms, no questions.

Still unsure?
Ask us anything. A real person reads every email.